Refund and Cancellation Policy

Policy Snapshot

This policy explains how Linksphereia handles cancellations, refund eligibility, no-shows, customer-caused participation failures, weather disruptions, course closures, and operational changes for paid golf bookings in Hong Kong. It applies after a booking has been completed through full payment at the office and booking details have been issued.

The website does not accept payments or complete bookings. An online consultation request or 48-hour partial reservation is not a paid booking and therefore does not require a refund if it expires. A partial reservation automatically ends when the customer does not attend the office or designated business location within 48 hours.

Cancellation Route

All cancellation requests for paid bookings must be emailed to shot@linksphereia.com. The message should include the booking customer’s name, booking reference, scheduled tee time or session, participating golfers affected, and a cancellation request.

Timing and Outcomes

The following schedule applies to customer-requested cancellations:

For a partial group cancellation, the refund or cancellation charge is calculated using each canceling golfer’s allocated share of the paid booking amount. Amounts allocated to golfers who continue are excluded. If removing a golfer changes a group package, minimum participant requirement, facility arrangement, course condition, or pricing structure, Linksphereia will communicate any resulting adjustment before proceeding.

No-Shows and Participation Failures

A golfer who does not arrive will be recorded as a no-show, and no refund will be available for that person’s affected booking amount. Late arrival, missing identification, or failure to present required documents may result in refusal of entry or participation. When the failure is attributable to the customer or golfer, it may be seen as a customer-caused cancellation without refund.

The booking customer must communicate the arrival time, identification and documentation requirements, dress requirements, course rules, safety instructions, facility procedures, and cancellation consequences to every golfer. Failure to share this information does not create refund eligibility when a golfer is refused participation for noncompliance.

Refund Processing Map

When a refund is available, Linksphereia will first review the cancellation timing, booking record, amount paid, and any services already provided. The customer may be asked to provide accurate bank account details and information reasonably needed to process the transfer.

Once refund eligibility has been established and all required banking information has been received, Linksphereia will initiate the bank transfer within 24 hours. This time-frame concerns initiation by Linksphereia. The date on which funds appear in the recipient account depends on the receiving bank, intermediary processes, weekends, public holidays, and banking procedures.

Weather, Closure, and Operational Changes

Golf sessions may be affected by lightning, heavy rain, ground conditions, maintenance, course closure, safety concerns, or operational requirements. Linksphereia may reasonably adjust tee times, meeting points, facilities, routes, or playing arrangements where necessary.

If Linksphereia cancels a booked session because the course is closed or the service cannot proceed for an operational reason not caused by the customer, Linksphereia may offer a reasonable rescheduled date, an adjusted arrangement, or a refund applicable to the affected service. The response will account for services already supplied and the circumstances of the interruption.

Fair Dealing and Legal Position

This policy is intended to operate consistently with the Trade Descriptions Ordinance (Cap. 362) and the Supply of Services (Implied Terms) Ordinance (Cap. 457). Nothing in it limits resolutions available for an unfair practice or removes mandatory consumer rights.

Any exclusion or limitation is subject to the Control of Exemption Clauses Ordinance (Cap. 71) and applies only where reasonable and legally enforceable. Nothing excludes liability where exclusion is prohibited by law.

Cancellation emails, refund notices, and related electronic records may be recognized under the Electronic Transactions Ordinance (Cap. 553). Electronic communication does not alter the requirement that bookings and payments are completed only at the office.

Personal data, including identification, contact information, booking records, and bank details, will be handled in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) and the applicable Privacy Policy.

Questions and Disputes

Customers should send refund questions or disputes to shot@linksphereia.com with relevant booking details and supporting information. Linksphereia will review the matter and seek a practical resolution through direct communication.

This policy is governed by Hong Kong law. Unresolved disputes may be referred to an appropriate mediation service, tribunal, or court in Hong Kong, subject to applicable jurisdictional rules. Statutory rights remain unaffected.